Help & FAQ

Welcome to the Zyloraa Help Center. We have gathered the most common questions to help you have a smooth and enjoyable shopping experience. If you cannot find the answer you are looking for, please feel free to contact us.

1. Ordering & Shipping

How do I place an order?

Simply browse our collection of watches and sunglasses, add your favorite items to the cart, and proceed to checkout. Fill in your delivery details and choose your preferred payment method to complete the order.

What are the delivery charges?

Delivery charges vary based on your location within Bangladesh. The exact shipping cost will be calculated and shown at the checkout page before you finalize your purchase.

How long will it take to receive my order?

For orders within Rajshahi, it typically takes 1-2 business days. For deliveries outside Rajshahi, it usually takes 3-5 business days depending on our courier partners.

2. Payments

What payment methods do you accept?

We accept Cash on Delivery (COD) across Bangladesh. Additionally, you can pay via bKash, Nagad, and other popular mobile banking services for your convenience.

Is it safe to shop online at Zyloraa?

Absolutely. We use secure encryption to protect your data, and we do not store your financial information on our servers. Your privacy and security are our top priorities.

3. Product Information

Are your watches and sunglasses original?

Yes, at Zyloraa, we curate only high-quality products. Each item is inspected for craftsmanship and durability to ensure you receive the best value.

What should I do if a product is out of stock?

If an item you love is out of stock, you can contact our support team. We can often provide information on when the item will be restocked or suggest a similar alternative.

4. Returns & Exchanges

Can I return a product?

Yes, we have a 7-day return policy for unused items in their original packaging. Please refer to our "Return and Refund Policy" page for more detailed information.

What if I receive a damaged item?

We apologize for any inconvenience. If you receive a defective or damaged product, please contact us at 01307081078 within 24 hours of delivery, and we will arrange a replacement.

5. Contact Us

Where is your physical store located?

Our shop is located at J.B Shopping Mall, Saheb Bazar, Boalia, Rajshahi-6000. You are always welcome to visit us in person.

How can I reach customer support?

You can reach us through the following channels:

Phone: 01307081078

Email: [email protected]