Return and Refund Policy

At Zyloraa, we value your satisfaction above all else. If you are not entirely satisfied with your purchase, we are here to help. Please read our policy carefully to understand the return and refund process.

1. Return Eligibility

To be eligible for a return, please ensure the following:

• The item must be returned within 7 days of the delivery date.

• The item must be unused, unworn, and in the same condition that you received it.

• The product must be in its original packaging (box, case, and any protective films or tags intact).

• You must have the receipt or proof of purchase (order ID or invoice).

2. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

• Items showing signs of physical damage or scratches after use.

• Products purchased during a clearance or "Final Sale."

• Promotional or free gift items.

3. Return Process

To initiate a return, follow these steps:

1. Contact Support: Email us at [email protected] or call 01307081078 with your order number and reason for return.

2. Inspection: Once we receive your request, we will guide you on how to send the product back to our Rajshahi office or store.

3. Verification: Upon receiving the item, our quality control team will inspect it. We will notify you of the approval or rejection of your return.

4. Refunds

If your return is approved:

• We will initiate a refund to your original payment method (bKash, Nagad, or Bank Transfer).

• For Cash on Delivery (COD) orders, we will contact you for your preferred mobile banking or bank account details.

• Refunds typically take 5-10 business days to process, depending on your bank or payment provider.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact our support team immediately.

6. Shipping Costs

• If the return is due to our error (wrong item sent or defective product), Zyloraa will bear the shipping costs.

• If the return is due to a change of mind or personal preference, the customer is responsible for paying the return shipping fees.

7. Contact Information

For any questions regarding returns and refunds, please reach out to us:

• Office Address: J.B Shopping Mall, Saheb Bazar, Boalia, Rajshahi-6000.

• Phone: 01307081078

• Email: [email protected]